Frequently Asked Questions
The most common guest questions, in brief.
What time is check-in and check-out?
Check-in starts at 15:00, and check-out is until 11:00.
How do I enter the hotel if there is no physical reception?
We use self check-in: on the morning of your arrival you will receive the access codes and instructions. With these, you can enter the building and your room anytime after 15:00.
Can I arrive earlier than 15:00?
Yes, if your room is ready — it depends on availability on the day of arrival. If not, you may leave your luggage in the luggage room.
Can I leave my luggage after check-out?
For luggage storage after check-out, please write to us via chat or call us and we will confirm depending on the day.
Do you have parking?
Yes, underground parking in the building for small and medium cars (maximum 2.1 tons and 5 m length), at 100 lei (RON) per night. Spaces are limited and must be reserved in advance.
Does the building have an elevator?
Yes. All rooms, from the ground floor up to the 2nd floor, are accessible by elevator.
Can I receive an invoice for my company?
Yes. Please send us your company name, tax code / VAT code, and email address before check-out. After check-out, the invoice is issued to an individual and can no longer be changed.
How do I pay?
Online, securely, at the time of booking or via payment link. We will never ask for your card details by phone or chat.
What is the cancellation policy?
It depends on the chosen rate: the non-refundable rate is more advantageous, but cannot be cancelled free of charge; the flexible rate allows changes or cancellation according to the conditions shown at booking.
Do you offer discounts for long stays?
Yes: 10% discount for a minimum of 4 nights when booking directly. For stays over 30 nights, we will provide a personalized offer.
How many people can stay in a room?
Most rooms are for two people; the Twin Room with Terrace and Sofa accommodates up to three guests, and the apartments offer extra space. The search on our website will show you the suitable rooms for your chosen number of guests.
Is there Wi-Fi?
Yes, free Wi-Fi in all rooms. You will receive the login details along with your arrival instructions.
Are pets allowed?
Please ask us before booking; our team will confirm depending on the room.
Who can I contact if I have a problem during my stay?
Our virtual receptionist is available 24/7 by phone and chat; urgent issues are immediately forwarded to our team, who will call you.